Paper survey services for research consultancies

You run the project and the online mode. We can manage the paper mode under one quote: design, print, mail, reminders, returns, scanning and data delivery, with the handling rules agreed in writing.

Relevant experience: our project history includes work for 30 research and consulting agencies since 2008.

What you need from a paper-mode partner

One quote, early. You're building a proposal or a budget and need the paper component priced before you commit. Tell us quantity, pages, whether it's mailed, whether it comes back by Reply Paid, roughly how many open-ended questions, and your fieldwork dates. We quote from that.

Exception rules in writing, set at the right stage. How a double mark on a single-answer question is resolved. What counts as a blank. What happens to a form that arrives after close, or with no ID. Whether a mark on the fold line is an answer or a crease. Each rule goes in writing and is set when it can be judged properly: rules that shape the form before print, rules about handling before mailing, and rules about how marks are read once we've seen the first real returns and how respondents actually filled the form in. The same rules then apply to the whole run, and the data you hand your client follows them.

Reporting you can pass straight on. We provide return counts daily or weekly for completed, undeliverable and outstanding records. You can use those figures in your fieldwork update without rebuilding the counts. If you need the respondent IDs behind the counts, we supply them on request as an extra, and you can cut them against your sample however the project is structured.

How the loop applies

You send the questions, we set them to Scantron specification and you approve the proof. We print, personalise with your respondent IDs and mail, with a QR code and link to your online survey on the letter if the project is mixed mode. Returns come back Reply Paid, are logged on arrival, and reminders go only to non-responders once you've told us who has completed online. The data arrives as an Excel file with column names and values agreed with you, a linked PDF image of every form, and the respondent ID that ties each row back to your sample. You merge it with the online data and report.

Surveys we typically run for consultancies

• Government program and service evaluations
• Community and resident satisfaction surveys
• Patient and client experience surveys
• Staff and stakeholder surveys

Confidentiality

You may not be able to tell us who the end client is, and you don't need to. We don't name our clients and we don't need to know yours.